Returns & Warranties

Free 60 Day Returns

Personalised Items: We are so confident you will be delighted with the quality of the engraving or embossing; however, if you are not completely satisfied, we are happy to arrange an exchange or refund for you.

Non-Personalised Items: You can return items for any reason within 60 days of receipt for a full refund or exchange (excluding original postage fee). Item(s) must be returned in an unused condition within its original packaging. Click the button below to start your return process

 

Our UK Returns Page on Royal Mail

 

Free Collection (No Printer Required): Book a collection from your doorstep, office or safe place. Royal Mail will bring the label to you.

Drop off (No Printer Required): If you don't have a printer, you can drop at your Post Office by generating a QR code. Please check that your post office has printing facilities first here.

Drop off (Printer Required): If you have a printer, you can drop at your local Post Office or Parcel Postbox.

 

Returns from outside the UK will need to pay return postage.

  

Warranty

All products sold by LED-Torch are premium quality products which carry a manufacturer’s warranty to cover faults. Should a product develop a fault within 30 days of purchase please follow the return process. Beyond the first 30 days of ownership and throughout the remaining warranty period, all warranty claims will be handled by the relevant manufacturer.

Led Lenser 

All torches sold by LED-Torch Store carry a 5 year manufacturer’s warranty.

LED-Torch Store will directly replace any item that is found to be damaged or faulty within 30 days of it arriving with the customer and only once the item in question has been returned to us.

Beyond the first 30 days of ownership and throughout the remaining warranty period, all warranty claims will be handled by the UK distributor of Led Lenser products and you will need to contact them directly.

Please email [email protected] with the following information:

1. Torch model and serial number

2. Proof of purchase

Please direct any warranty queries or issues to the above email address.

 

LED-Torch store does not stock all replacement parts  nor does it offer a repair service. Enquiries of this nature should also be directed to the UK distributor.