Delivery Information

Service	Delivery Cost	Expected Arrival
UK Standard Delivery	Over £100 - FREE Under £100 - £2.95	5-10 days
UK Express Tracked Delivery	£3.95	1-3 days
UK Next Day Tracked*	£8.95	Next day – when ordered before 2pm
Batteries	£5.95	1-3 days

Service	Delivery Cost	Expected Arrival
UK Standard Delivery	Over £100 - FREE Under £100 - £2.95	5-10 days
UK Express Tracked Delivery	£3.95	1-3 days
UK Next Day Tracked*	£8.95	Next day – when ordered before 2pm
Batteries	£5.95	1-3 days

*Next day delivery is not available to the Scottish Highlands, Northern Ireland or Channel Islands.

** Orders placed for delivery outside the UK may incur customs fees.

Order by 2pm for same day dispatch on all Express and Next Day orders including engraved orders 7 days a week.

How are UK orders delivered?

For UK mainland standard and express deliveries we use a Royal Mail service. Next day deliveries are sent using DPD.

Can I track my order?

You will receive an email with your tracking number. To view your delivery status visit DPD or Royal Mail and add in your tracking number.

Does the package need to be signed for?

Packages are scanned at the delivery point and on selected services a signature may be required. If the recipient is unavailable at the time of delivery a contact card should be left by the delivery person inviting you to schedule a new delivery or providing information on the local pick up point.

Can I arrange a specific delivery date with you?

Yes, we are here to assist and will do whatever we can do make sure you receive the item at a convenient time. Please note that both timed and Saturday deliveries do carry a surcharge. If you require your order to be sent using a premium service, please contact us.

Our Recycling Pledge:

All of the packaging we use is plastic free and can either be composted, reused, or recycled at home.

You can find out more including how to recycle old electrics on our recyling pledge page.

Pick up in store:
All our products can be picked up from our store at 24, Lansdown Estate, Cheltenham, Gloucestershire GL51 8PL. Simply add in the address above as the delivery address and select pick up in-store as the delivery method.

How much will my delivery cost, and when will I recieve it?

Delivery Service	Delivery Cost	Expected Arrival
UK Standard	Over £50 – FREE Under £50 - £2.95	3-5 business days
UK Express	£3.95*	1-3 business days
UK Next Day*	£7.95	Next day – Order before 2pm.
UK Local Collect	£4.95*	Pick up from one of over 10,000 Post Office locations

**Next day delivery is not available to the Scottish Highlands, Northern Ireland or Channel Islands.

Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Orders received by 2pm weekdays will be dispatched the same day using your selected delivery method.

Orders placed after 2pm will be dispatched the next working day.

How are UK orders delivered?

For UK mainland standard and express deliveries we use a Royal Mail service. Next day deliveries are sent using DPD.

How are UK bladed products delivered?

In line with legal requirements regarding online sales of bladed products, the postman may require ID to prove that the recipient is over 18.

How are international orders delivered?

International orders will be sent using Landmark Global, orders to the Republic of Ireland will be sent using DPD. Please note, larger orders outside the EU may be subject to local taxes.

Can I track my order?

If you place your order using a DPD delivery service, you will receive your tracking details directly from the courier. International tracking numbers will be sent by e-mail directly from ourselves when your order is dispatched. If your order is being delivered using a standard or express service, please contact us for your tracking details.

Can I arrange a specific delivery date with you?

Yes, we are here to assist and will do whatever we can to make sure you receive the item at a convenient time. Please contact us before placing your order to discuss this.

Our Packaging and The Environment:

All of the packaging we use is plastic free and can either be composted, reused, or recycled at home. We still receive a few products from our suppliers in plastic packagng, which means you may receive some of this in your parcel. By eliminating plastic from our own packaging, we are reducing our internal waste and using this as a platform to make suppliers stand up and take note. By getting in contact with the manufacturers and requesting changes we can reduce unwanted plastic waste even further, and we're already seeing improvements!